Order Policy

Name Engraving Service

Where can I get the name engraving service?

Customer can get the name engraving services online and selected outlet only*.
Please stay connected with us on Oloiya Facebook Page for the available date & location for the engraving services.

Customized e-Greeting Video QR Code service

Please note that an order can be customized for one (1) e- greeting video/ QR code only
The design of the greeting card will be selected automatically once the video frame is being chosen.
The e-Greeting Video QR Code Service is only available for Oloiya application purchase only.
Oloiya Apps user can record the e-Greeting Video with selected frames. The user can follow the instruction of recording in the app.

Delivery

Do you deliver anywhere in Malaysia?

We deliver to your location within West Malaysia and East Malaysia.

Do you deliver outside of Malaysia?

We only accept orders for delivery within Malaysia at the moment.

When will I be expecting my order to arrive?

Your orders will be packed & arranged for delivering within 2 business days after payment has been received.
Any order placed after 3 p.m. on Friday will only be shipped on the following Monday.
· West Malaysia – Estimated 2 – 3 days
· East Malaysia – Estimated 3 – 5 days
Please expect delay delivery during peak session: Chinese New Year (from 25th December 2019 to 21st Jan 2020).
Please take note that: During this festive period, any orders purchased after 15th of Jan 2020 will be delivered after 30th of January 2020 (All the festive premium box and gift are while stock last.)
If you have not received your goods after the due date, please contact us or Skynet , J&T and GDex directly.

Can you deliver to several addresses in my order?

We only able to deliver to one delivery address per transaction or order.

Can I change my delivery address after my order is made?

You may contact us immediately if you made an error in your delivery address.
However, if your order is already in delivery process, we will not be able to accept any changes to your delivery address.

What happens if I am not at home when the delivery package arrived?

Our courier (Skynet , J&T and GDex) will leave a card in your mailbox or under your door if no person is receiving your package at your delivery address. You can contact the phone number listed on that card to arrange another delivery attempt or pick-up options in your area.

Can I request for store pickup?

Unfortunately, we do not offer store pickup services from an online purchase now, but you can pre-order our product from any Oloiya outlet and collect your order from the store.
Please note that the venue of the collection is valid to the pre-order made. No changes in the venue allowed.

Shipping Fees

How much do I pay for my shipping & delivery?

The shipping and delivery charges will be displayed in your final order summary page, just before you authorize the payment of your order.
Delivery services charges will apply separately for West and East Malaysia.
Prices on Oloiya website are subjected to change without prior notice.

Shipping Options

Can I choose the time and date of delivery?

Yes, now you can schedule your delivery date and time by a weekly base. You don’t need to rush to purchase dried meat by last few days just to get the freshest dried meat. Now, you can order and enjoy the freshest dried meat anytime and anywhere by just selecting a certain week to receive your parcel.
For example, I wish to receive the parcel by the second week of January 2020.
*Please note that the CNY scheduled delivery is valid until the second week of January 2020 (12th-18th of January 2020)

Track Your Order

How do you pack my orders for shipping & delivery?

All barbecued meat products are packed in vacuum bags. Premium gift box will be given to customers who purchase a single pack of 500 gm dried meat, with complimentary engraving services and Customized e-greeting video QR Code.
Vacuum barbecued meat is best to consume within 30 days.
All meat floss products are packed in airtight containers.  

Where do I check my tracking number?

We will send you the tracking number by email (If no, please refer to your Junk Mail) after we shipped your order. You can track your order from relevant courier company websites.
Skynet
J&T
GDex

Payment

What are the payment options that available on your website?

eGHL will be our payment gateway that accepts payment via credit card, online banking transfers, e-wallet and PayPal.

2019 CNY Premium

Do I get free gift, if I buy many products during Chinese New Year?

Yes, please refer to our CNY premium giveaway below:
Online Purchase
Purchase a single pack of 500-gram dried meat will comprise with a 2 in 1 premium gift box, Sender’s name engraving and a customized E-Greeting QR code.
Sender’s Name Engraving service:
Only one (1) name (maximum 17 letters including spacing) can be engraved on the Premium Gift Box, and limited to only one (1) name per order. (While stock last)
*Please note that engraving services are limited to minimum packaging size of 500 gm per pack/box. No combination of weight per box.

Customized E-Greeting QR code.
Please refer to our Premium Gifts Page for the following instruction of using a recording, editing and displaying.
Please note that one (1) purchase order is only equipped with one (1) E-Greeting QR code.
The selected e-Greeting video’s frames when ordering will auto select as the Name Engraving card as well.
*Please noted that e-Greeting Video QR code service is valid for app purchase only.

Premium Reward
Purchase 1.5 kg dried meat will be entitled a Pack of premium Ang Pao. (While stock last)
Purchase 3 kg dried meat will be entitled a Daily Calendar or two-pack of premium Ang Pao. (While stock last)

Place Your Order

How to buy?

Step 1- Select the item that you need to purchase and add them into the shopping cart
Step 2- For Oloiya App user can choose the E-greeting Video Frame/ Record your E-Greeting Video
Step 3 – Enter the name you want to engrave on the premium gift box. (T&C applied) link to the engrave FAQ page.
Step 4 – Fill in the following details and make the payment.

Am I able to make any changes to my paid order?

No changes, refunds or cancellations are allowed after payment has been made.

What happens if I did not receive my order after your estimated delivery date?

Delivery packages will be returned to us as undeliverable after 2 delivery attempts.
Do note that orders that are returned to us as undeliverable cannot be re-shipped to you as we maintain a strict policy of ensuring the freshness in our products. As such, we do not refund undeliverable orders.
You are encouraged to keep track of your order when we send you the tracking details of your order that we have sent through your E-mail (sometimes may fail into Junk Mail)

Some of the reasons for Undeliverable Orders:
– Incorrect or incomplete address during your order submission
– Delivery restrictions associated with a building, office or residential area
– Failed delivery attempts by the courier company
– Refusal to accept delivery by any recipient residing in your delivery address

Can I cancel or request refund for my order?

Unfortunately we do not provide any cancellation or refund policy for your order. Please ensure you check your final order confirmation before making online payment through Oloiya website.