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Order Policy

Special Gift Promo

1. This promotion is valid at Oloiya official website only.
2. This promotion bundle is not entitle with the promotional product. (Hope You Get Fat, Limited Offer, Bak-Off, Chicken Project and Guiness Bakkwa)
3. All products purchased at oloiya.com are non-refundable.
4. Purchase more than RM150 alacart item will entitle to receive a special gift directly upon check out page
5. This promotion is limied for one time redemption per transaction only
6. This promotion is valid for a limited time only, while stock last.
7. The management reserves the right to amend the Terms and Conditions of this promotion at any time without prior notice.

Bak-Off x Psang Terms and Conditions

  1. This promotion is valid at Oloiya official website only.
  2. Only packages (Bak-Off Any 3, Bak-Off Any 5) are allowed to select flavors.
  3. This promotion is not applicable with other E-store discounts, online vouchers, or online promotion.
  4. All products purchased at oloiya.com are non-refundable.
  5. Items are allowed to deliver to East and West Malaysia
    1. West Malaysia: RM9 Flat Rate Charge
    2. East Malaysia: RM50 Flat Rate Charge
  6. This promotion is valid for a limited time only, while stock last.
  7. The management reserves the right to amend the Terms and Conditions of this promotion at any time without prior notice.

Bak-Off x Psang

  • This promotion only available in Oloiya website.
  • Psang reserved the rights in all the rewards. (psang.co)
  • This promotion is valid for a limited time only, while stock last.
  • This promotion is not applicable with other E-store discounts, online vouchers, or online promotion.
  • All products purchased at oloiya.com are non-refundable.
  • Oloiya management reserves the right to amend the Terms and Conditions of this promotion at any time without prior notice.

Limited Offer

  • This promotion is valid at Oloiya official website only.
  • This promotion bundle is not entitle with the 2021 Premium Giveaway Guidelines
  • All products & Premium Calendar purchased at oloiya.com are non-refundable.
  • Only Selected Dried Meats are available in the bundles packaging. (Excluded Sliced Pork Dried Meat 500g, Blooming Beauty Pork 400g, Cuttlefish Dried Meat 500g, Chili Pork Dried Meat 500g)
  • This promotion is not applicable with other E-store discounts, online vouchers, or online promotion.
  • All products purchased at oloiya.com are non-refundable.
  • The management reserves the right to amend the Terms and Conditions of this promotion at any time without prior notice.

Name Engraving Service

Customer can get the name engraving services online and selected outlet only*
Please stay connected with us on Oloiya Facebook Page for the available date & location for the engraving services.

Please note that an order can be customized for one (1) e- greeting video/ QR code only
The design of the greeting card will be selected automatically once the video frame is being chosen.
The e-Greeting Video QR Code Service is only available for Oloiya application purchase only.
Oloiya Apps user can record the e-Greeting Video with selected frames. The user can follow the instruction of recording in the app.

Delivery

We deliver to your location within West Malaysia and East Malaysia.

We only accept orders for delivery within Malaysia at the moment.

Your orders will be packed & arranged for delivering within 2 business days after payment has been received.
Any order placed after 3 p.m. on Friday will only be shipped on the following Monday.
· West Malaysia – Estimated 2 – 3 days
· East Malaysia – Estimated 5 – 7 days
Please expect delay delivery during peak session: Chinese New Year (from 25th December 2019 to 21st Jan 2020).
Please take note that: During this festive period, any orders purchased after 15th of Jan 2020 will be delivered after 30th of January 2020 (All the festive premium box and gift are while stock last.)
If you have not received your goods after the due date, please contact us or Skynet , J&T and GDex directly.

We only able to deliver to one delivery address per transaction or order.

 

You may contact us immediately if you made an error in your delivery address.
However, if your order is already in delivery process, we will not be able to accept any changes to your delivery address.

Our courier (Skynet , J&T and GDex) will leave a card in your mailbox or under your door if no person is receiving your package at your delivery address. You can contact the phone number listed on that card to arrange another delivery attempt or pick-up options in your area.

Unfortunately, we do not offer store pickup services from an online purchase now, but you can pre-order our product from any Oloiya outlet and collect your order from the store.
Please note that the venue of the collection is valid to the pre-order made. No changes in the venue allowed.

Shipping Fees

The shipping and delivery charges will be displayed in your final order summary page, just before you authorize the payment of your order.
Delivery services charges will apply separately for West and East Malaysia.
Prices on Oloiya website are subjected to change without prior notice.

Shipping Options

Yes, now you can schedule your delivery date and time by a weekly base. You don’t need to rush to purchase dried meat by last few days just to get the freshest dried meat. Now, you can order and enjoy the freshest dried meat anytime and anywhere by just selecting a certain week to receive your parcel.
For example, I wish to receive the parcel by the second week of January 2020.
*Please note that the CNY scheduled delivery is valid until the second week of January 2020 (12th-18th of January 2020)

Track Your Order

Yes, now you can schedule your delivery date and time by a weekly base. You don’t need to rush to purchase dried meat by last few days just to get the freshest dried meat. Now, you can order and enjoy the freshest dried meat anytime and anywhere by just selecting a certain week to receive your parcel.
For example, I wish to receive the parcel by the second week of January 2020.
*Please note that the CNY scheduled delivery is valid until the second week of January 2020 (12th-18th of January 2020)

We will send you the tracking number by email (If no, please refer to your Junk Mail) after we shipped your order. You can track your order from relevant courier company websites.
Skynet
J&T
GDex

Payment

eGHL will be our payment gateway that accepts payment via credit card, online banking transfers, e-wallet and PayPal.

2019 CNY Premium

Yes, please refer to our CNY premium giveaway below:
Online Purchase
Purchase a single pack of 500-gram dried meat will comprise with a 2 in 1 premium gift box, Sender’s name engraving and a customized E-Greeting QR code.
Sender’s Name Engraving service:
Only one (1) name (maximum 17 letters including spacing) can be engraved on the Premium Gift Box, and limited to only one (1) name per order. (While stock last)
*Please note that engraving services are limited to minimum packaging size of 500 gm per pack/box. No combination of weight per box.
Customized E-Greeting QR code.
Please refer to our Premium Gifts Page for the following instruction of using a recording, editing and displaying.
Please note that one (1) purchase order is only equipped with one (1) E-Greeting QR code.
The selected e-Greeting video’s frames when ordering will auto select as the Name Engraving card as well.
*Please noted that e-Greeting Video QR code service is valid for app purchase only.
Premium Reward
Purchase 1.5 kg dried meat will be entitled a Pack of premium Ang Pao. (While stock last)
Purchase 3 kg dried meat will be entitled a Daily Calendar or two-pack of premium Ang Pao. (While stock last)

Place Your Order

Step 1- Select the item that you need to purchase and add them into the shopping cart
Step 2- For Oloiya App user can choose the E-greeting Video Frame/ Record your E-Greeting Video
Step 3 – Enter the name you want to engrave on the premium gift box. (T&C applied) link to the engrave FAQ page.
Step 4 – Fill in the following details and make the payment.

No changes, refunds or cancellations are allowed after payment has been made.

Delivery packages will be returned to us as undeliverable after 2 delivery attempts.
Do note that orders that are returned to us as undeliverable cannot be re-shipped to you as we maintain a strict policy of ensuring the freshness in our products. As such, we do not refund undeliverable orders.
You are encouraged to keep track of your order when we send you the tracking details of your order that we have sent through your E-mail (sometimes may fail into Junk Mail)

Some of the reasons for Undeliverable Orders:
– Incorrect or incomplete address during your order submission
– Delivery restrictions associated with a building, office or residential area
– Failed delivery attempts by the courier company
– Refusal to accept delivery by any recipient residing in your delivery address

Unfortunately we do not provide any cancellation or refund policy for your order. Please ensure you check your final order confirmation before making online payment through Oloiya website.