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Frequently Asked Questions


  • Oloiya vacuum packed dried meat is last for 30 days/ 1 months, please refer to the packaging for the best consume date. (DO NOT CONSUME IF YOU FIND VACUUM PACK IS LOOSE AND CONTACT OUR CUSTOMER SERVICE TO FOLLOW UP THE FOLLOWING ISSUE)

  • We do not sell fresh packed dried meat through online platform and only vacuum-packed dried meat is available in our online store.

  • To preserve the freshness of the frozen foods, we highly advise you to freeze the frozen foods as soon as possible at all time and best to consume within 6 month upon purchase.

Check / Change My Order

  • All barbecued meat products are being packed in vacuum bags. Premium gift box will be given to customers who purchase any single pack of 500 gm dried meat, with complimentary engraving services and Customized E-greeting video QR Code. 
  • Vacuum barbecued meat is best to consume within 30 days. 
  • All meat floss products are being packed in airtight containers.
  • No changes, refunds or cancellations are allowed after the payment has been made.


  • All the details of our outlet include business hour, address and contact no are listed in the website. Please click here to find out more.


  • eGHL will be our payment gateway that accepts payment via credit card, online banking transfers, e-wallet and PayPal.

Unfortunately, we do not provide any cancellation or refund policy for your order. Please ensure you check your final order confirmation before making online payment through Oloiya website.

2022 CNY Premium, Engraving Services & E-Greeting Video

OF COURSE, YOU DO!  Once your purchase in a single receipt has reach our premium giveaway criteria, you will get our CNY premium.

*Each receipt is entitled for either ONE of the premium gifts listed below.

Purchase in a single receiptCNY Premium (While stock last)
Above RM 350Limited Addition Daily Calendar (2022 CNY version)
Every RM 100Premium Angpao 2022

Every customer is entitling for the FREE premium gift box and engraving services, once you purchase any single pack of 500 gram dried meat. (While stock last)

Engraving services is available online and selected outlet only.  (HQ-Jalan Hang Lekir & No.70 Jalan Sultan outlet)

Available outlet for engraving services:

  1. Oloiya HQ

No. 30, Jalan Hang Lekir, 50000 Kuala Lumpur

  1. Oloiya No.70

No. 70, Jalan Sultan, 50000 Kuala Lumpur

You can record or upload the greeting video through Oloiya App during your purchase procedure with specified dimension (9 x 16). Please download the app from Android (Google Store) / IOS (App Store) and follow the step in the app to make the recording.

Additional information:

(1). The e-Greeting Video QR Code Service is only available for Oloiya Apps purchase only. (2). The design of the greeting card will be selected automatically once the video frame is being chosen.


  • You may contact our customer service immediately if you made an error in your delivery address.

  • However, if your order is mark as “delivering” status, we will not be able to accept any amendements of the order details.
  • Our courier partner (GDex/Lalamove) will leave a card in your mailbox or under your door if no person is receiving your package at your delivery address. You can contact the phone number listed on that card to arrange another delivery attempt or pick-up options in your area.

  • We only able to deliver to one delivery address per transaction or order.

Pick Up

  • Yes! You can order online and pick up the items in selected outlets now.  Please click here for more information.

  • Please note that the venue of collection is valid to the pre-order made. No changes are allowed.