Delivery Service

Our Courier Partner:

Product purchases will take the following delivery durations (excluding weekends & public holidays).

Destination	Standard Delivery Time
West Malaysia	7 – 10 working days
East Malaysia	7 – 14 working days
International	Not Available

Shipping Rate:

Destination	Flat Rate Shipping
West Malaysia	RM 9
East Malaysia	RM 60
International	Not Available

All order placed on Friday will only be shipped out on the following Monday.
Confirmed orders will be packed and arranged to shipped out within 2 working days. Order processing time might vary during festive seasons

Q-Q Food Retail Sdn. Bhd is not responsible for any damages or loss of goods or delayed delivery once the parcels are being transferred to our courier partners. As Q-Q Food Retail Sdn. Bhd is a separate entity from the courier companies, we hope that our customers understand that any damages or delays due to courier service is beyond our control. However, we will provide assistance to resolve any issues that are brought to our attention.

Important Notice:

Impact of Covid-19 Pandemic

Kindly expect potential delays in parcel deliveries to East Malaysia due to restriction enforcement to control the current pandemic.

Delivery Dates for CNY 2021

We don’t want you missing out 2021 Chinese New Year without our fresh Bak Kwa

To make sure of having our fresh Bak Kwa deliver to your doorstep, we highly recommend you shop with us before of 1^stFeb 21 to guarantee delivery by Chinese New Year 2021.

Kindly refer to the dates below to ensure deliveries before Chinese New Year 2021 as we do not provide delivery service during 1^st – 17^th of Feb 21.

Destination	Shipping Cut Off Dates	Shipping Resume Date
West Malaysia East Malaysia	1st of Feb 21	17th of Feb 21

Important Notice:

All order made after 1^st of Feb 21 will be arrange to shipped out after 17^th of Feb 21.

Schedule Delivery

Customer is able to choose their preferred ship out week in the checkout page.