Product purchases will take the following delivery durations (excluding weekends & public holidays).
| Destination | Standard Delivery Time |
|---|---|
| West Malaysia | 2 – 4 working days |
| East Malaysia | 7 – 14 working days |
| International | Not Available |
| Destination | Flat Rate Shipping |
|---|---|
| West Malaysia | RM 9 |
| East Malaysia | RM 60 |
| International | Not Available |
Q-Q Food Retail Sdn. Bhd is not responsible for any damages or loss of goods or delayed delivery once the parcels are being transferred to our courier partners. As Q-Q Food Retail Sdn. Bhd is a separate entity from the courier companies, we hope that our customers understand that any damages or delays due to courier service is beyond our control. However, we will provide assistance to resolve any issues that are brought to our attention.
Impact of Covid-19 Pandemic
Kindly expect potential delays in parcel deliveries to East Malaysia due to restriction enforcement to control the current pandemic.
We don’t want you missing out 2021 Chinese New Year without our fresh Bak Kwa
To make sure of having our fresh Bak Kwa deliver to your doorstep, we highly recommend you shop with us before of 1st Feb 21 to guarantee delivery by Chinese New Year 2021.
Kindly refer to the dates below to ensure deliveries before Chinese New Year 2021 as we do not provide delivery service during 1st – 17th of Feb 21.
| Destination | Shipping Cut Off Dates | Shipping Resume Date |
|---|---|---|
| West Malaysia East Malaysia | 1st of Feb 21 | 17th of Feb 21 |
All order made after 1st of Feb 21 will be arrange to shipped out after 17th of Feb 21.
Customer is able to choose their preferred ship out week in the checkout page.
