Product purchases will take the following delivery durations (excluding weekends & public holidays).
| Destination | Standard Delivery Time |
|---|---|
| West Malaysia | 3 – 5 working days |
| East Malaysia | 7 – 14 working days |
| International | Not Available |
| Frozen Food (West Malaysia Only) |
3 – 5 working days |
| Destination | Flat Rate Shipping |
|---|---|
| West Malaysia | RM 9 |
| East Malaysia | RM 60 |
| International | Not Available |
| Frozen Food Products (West Malaysia Only) |
RM15 |
Q-Q Food Retail Sdn. Bhd is not responsible for any damages or loss of goods or delayed delivery once the parcels are being transferred to our courier partners. As Q-Q Food Retail Sdn. Bhd is a separate entity from the courier companies, we hope that our customers understand that any damages or delays due to courier service is beyond our control. However, we will provide assistance to resolve any issues that are brought to our attention.
We don’t want you missed out 2022 Chinese New Year without our fresh Bak Kwa!
To make sure our fresh Bak Kwa delivered on time to your doorstep, we highly recommend you to drop your order before 25th January 2022 to ensure delivery by Chinese New Year 2022.
Kindly refer to the dates below to ensure deliveries before Chinese New Year 2022 as we will temporary paused our order processing & delivery service during 25th January 2022 – 6th Feb 2022.
| Destination | Shipping Cut Off Dates | Shipping Resume Date |
|---|---|---|
| West Malaysia | 25th of Jan 22 | 07th of Feb 22 |
| East Malaysia | 18th of Jan 21 | 07th of Feb 22 |
All order made after 1st of Feb 21 will be arrange to shipped out after 17th of Feb 21.
Customer is able to choose their preferred ship out week in the checkout page.
