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Delivery Service

Our Courier Partner:

Product purchases will take the following delivery durations (excluding weekends & public holidays).

Destination Standard Delivery Time
West Malaysia 3 – 5 working days
East Malaysia 7 – 14 working days
International Not Available
Frozen Food
(West Malaysia Only)
3 – 5 working days

Shipping Rate:

Destination Flat Rate Shipping
West Malaysia RM 9
East Malaysia RM 60
International Not Available
Frozen Food Products
(West Malaysia Only)
  • All order placed on Friday will only be shipped out on the next Monday/the following working day.
  • Confirmed orders will be packed and arranged to ship out within 2 working days. Order processing time might vary during festive seasons.

Q-Q Food Retail Sdn. Bhd is not responsible for any damages or loss of goods or delayed delivery once the parcels are being transferred to our courier partners. As Q-Q Food Retail Sdn. Bhd is a separate entity from the courier companies, we hope that our customers understand that any damages or delays due to courier service is beyond our control. However, we will provide assistance to resolve any issues that are brought to our attention.

Delivery Dates for CNY 2022

We don’t want you missed out 2022 Chinese New Year without our fresh Bak Kwa!

To make sure our fresh Bak Kwa delivered on time to your doorstep, we highly recommend you to drop your order before 25th January 2022 to ensure delivery by Chinese New Year 2022.

Kindly refer to the dates below to ensure deliveries before Chinese New Year 2022 as we will temporary paused our order processing & delivery service during 25th January 2022 – 6th Feb 2022.

Destination Shipping Cut Off Dates Shipping Resume Date
West Malaysia 25th of Jan 22 07th of Feb 22
East Malaysia 18th of Jan 21 07th of Feb 22

Important Notice:

All order made after 1st of Feb 21 will be arrange to shipped out after 17th of Feb 21.

Schedule Delivery

Customer is able to choose their preferred ship out week in the checkout page.