SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, contact number, delivery address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Marketing Emails (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with your personal information to complete a transaction, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected] or mailing us at: Q-Q Food Retail Sdn Bhd, 30, Jalan Hang Lekir 50000 Kuala Lumpur, Wilayah Persekutuan, Malaysia.
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – OLOIYA PRODUCTS ONLINE STORE
Our store is created by our IT vendor, Appverything / AP System Solution Sdn Bhd. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Additionally, our contract with our IT vendor generally prohibit our vendors from accessing customer data except under limited circumstances.
Your data is stored through our own OLOIYA data storage, databases and the general OLOIYA application provided by Q-Q Food Retail Sdn Bhd. OLOIYA store your data on a secure server behind a firewall.
SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all Privacy Act and the National Privacy requirements and implement generally accepted industry standards.
When you access our Website, your IP address and information about your visit (such as time stamp, date, duration etc) will be automatically picked up by our Website.
If you prefer, you can reset your browser either to notify you when you have received a cookie, or to refuse to accept cookies. Please also note that your user experience will be affected and areas of certain sites will not function properly if you set your browser to not accept cookies.
SECTION 7 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information:
Contact our Marketing Team at [email protected]
By mail at Q-Q Food Retail Sdn Bhd, 30, Jalan Hang Lekir 50000 Kuala Lumpur, Wilayah Persekutuan, Malaysia