Order Policy

 


Name Engraving service

Where can I get the name engraving service?

Customer can get the name engraving services online and selected outlets only* (Roadshow).

Please stay connected with us on OLOIYA Facebook Page for the latest update of the roadshow’s locations & dates.

 

Delivery

Do you deliver anywhere in Malaysia?

We deliver to your location within West Malaysia and East Malaysia.

Do you deliver outside of Malaysia?

WWe only accept delivery orders within Malaysia at the moment.

When will I be expecting my order to arrive?

Your orders will be packed & arranged for delivery within 5 business days after payment has been received.
Any order placed after 3 p.m. on Friday will only be shipped on the following Monday.
West Malaysia – Estimated 1 – 5 days
East Malaysia – Estimated 3 – 7 days

Please expect delay delivery during peak session Chinese New Year (from 19th Jan 2018 until 4th Feb 2018).

Please take note that:
During this festive period, any orders purchased after 4th Feb 2018 will be delivered after 22th Feb 2018

(All the festive premium and gift box are while stock last.)

If you did not receive your goods after the due date, please contact us or Skynet directly.

Can you deliver to several addresses in my order?

We are only able to deliver to one delivery address per transaction order.

Can I change my delivery address after my order is made?

You may contact us immediately if you made an error in your delivery address.
However, if your order is already in delivery process, we will not be able to accept any changes to your delivery address.

What happens if I am not at home when the delivery package arrived?

Our courier (Skynet) will leave a card in your mailbox or under your door if there is no person receiving your package at your delivery address. You are to contact the phone number listed on that card to arrange another delivery attempt or pick-up options in your area.

Can I request for store pickup?

Unfortunately, we do not offer store pickup services from online purchase, but you can pre-order our product from any OLOIYA outlet and collect your orders from the store.
Please note that, venue of collection is valid to the pre-orders made. No changes of venue allowed.

Shipping Fees

How much do I pay for my shipping & delivery?

The shipping and delivery charges will be displayed in your final order summary page, just before you authorize the payment of your order.
Delivery services charges will apply separately for West and East Malaysia.

All prices including delivery charges quoted on OLOIYA website are in Malaysia Ringgit and inclusive of 6% GST (Goods and Services Tax). Prices on OLOIYA website can be subjected to change without prior notice.

Shipping Options

Can I choose the time and date of delivery?

It is not possible for you to choose the exact time or date of delivery.

Track Your Order

How do you pack my orders for shipping & delivery?

All barbecued meat products are packed in vacuum bags. Premium gift box will be given to customers who purchase single pack of 600 gm dried meat, with complimentary engraving service.

All meat floss products are packed in airtight containers.
Vacuum barbecued meat is best to consume within 30 days.

Where do I check my tracking number?

We will send you the tracking number by email, after we shipped your order. You can track your order from Skynet official website.

Payment

What are the payment options available on your website?

Our payment system accepts payment via credit card, online banking transfers, e-wallet and PayPal.

2018 CNY Premium

Do I get any free gifts if I buy several products during Chinese New Year?

Yes, please refer to our CNY premium giveaways below:

Online Purchase
  • Purchase single pack of 600 gm dried meat comes with a premium gift box, paper bag and name engraving service.
    Only one giver’s name can be engraved per transaction. Only one name (maximum 14 letters including spacing) can be engraved on the Premium Gift Box. If you wish to have additional names, please make separate orders for each name. (While stock last)
  • Purchase 1.2 kg, FOC 1 Pack Ang Pao. (While stock last)
OLOIYA Outlet
  • Purchase 3 kg, FOC 1 x Daily Calendar (While stock last)
  • Purchase 1.8 kg, FOC 1 x Monthly Calendar (While stock last)
  • Purchase 1.2 kg, FOC 1 Pack Ang Pao (While stock last)
  • Purchase 600g, entitled for a premium gift box and paper bag (While stock last)

Please note that, engraving services limited to minimum packaging size of 600 gm per pack / box. No combination of weight per box.

All festive gift boxes, premiums and engraving services are limited and while stocks last.

Place Your Order

How to buy?

Step 1 – Choose the product that you wish to order.
Step 2 – Enter the giver’s name you wish to engrave on the premium gift box. (T&C applied)
Step 3 – Fill in your delivery address and make your payment.

Am I able to make any changes to my paid order?

No changes, refunds or cancellations are allowed after payment has been made.

What happens if I did not receive my order after your estimated delivery date?

Occasionally delivery packages are returned to us as undeliverable after 2 delivery attempts.
Do note that orders that are returned to us as undeliverable cannot be re-shipped to you as we maintain a strict policy of ensuring the freshness in our products. As such, we do not refund undeliverable orders.
You are encouraged to keep track of your order when we send you the tracking details of your order.

Some of the reasons for Undeliverable Orders:

  1. Incorrect or incomplete address during your order submission
  2. Delivery restrictions associated with a building, office or residential area
  3. Failed delivery attempts by Skynet
  4. Refusal to accept delivery by any recipient residing in your delivery address

Can I cancel or request refund for my order?

Unfortunately we do not provide any cancellation or refund policy for your order. Please ensure you check your final order confirmation before making online payment through OLOIYA website.